Privacy Policy for Caballeros Vacations
Effective Date: January 2024
At Caballeros Vacations (“we,” “our,” or “us”), we are committed to safeguarding your privacy and ensuring transparency regarding the personal information we collect, use, share, and protect. This Privacy Policy outlines our practices for data handling, especially related to Application-to-Person (A2P) messaging, which includes SMS/text communication for booking updates, reminders, and promotional messages.
1. Information We Collect
To provide our services effectively, including A2P messaging, we may collect the following types of personal information:
- Personal Information: Such as your name, phone number, and email address to facilitate communication and send timely updates on your bookings.
- Booking Information: Details related to your travel preferences, travel dates, and destinations to help us tailor our communications and offers.
- Payment Information: We may collect necessary payment details to process your bookings securely.
- Communication Preferences: Preferences for receiving messages, including SMS/text notifications, so we can personalize your experience and provide updates relevant to your travel needs.
This information enables us to provide personalized service and communication specific to your travel plans.
2. How We Use Your Information
We use your personal information to provide efficient, customized services and to communicate with you in a way that enhances your vacation experience. Specific uses include:
- Booking and Reservation Management: To process reservations, coordinate with travel partners, and confirm your bookings accurately.
- Customer Support and Transactional Messaging: To send you confirmations, itinerary updates, and respond to inquiries via SMS/text and email as needed.
- Promotional Offers and Marketing Messages: Occasionally, we may send you updates on new offers, exclusive deals, and packages through SMS/text or email. You can manage your preferences or opt out of these communications anytime.
We strive to ensure that all A2P messaging remains relevant and respectful of your preferences.
3. SMS/Text Messaging (A2P Compliance)
By providing us with your phone number, you consent to receive SMS/text messages related to:
- Transactional Messages: These include booking confirmations, reminders, updates, and other service-related notifications.
- Promotional Messages: Periodic messages about new packages, exclusive offers, and other promotional content from Caballeros Vacations.
Opt-Out Process: If you wish to stop receiving SMS/text messages from us, you can opt out at any time by replying with the word “STOP” to any text message you receive. Upon receipt of your opt-out request, we will promptly discontinue sending further text communications. Please note that opting out may limit your ability to receive certain notifications, including time-sensitive travel information.
4. Information Sharing
Your privacy is important to us, and we do not sell or rent your personal information to third parties. However, we may share certain information with:
- Travel Partners: To complete bookings and provide relevant travel services, we may share necessary details with hotels, transportation providers, and other vendors involved in your travel plans.
- Payment Processors: All transactions are processed through secure third-party payment processors to protect your payment information.
- Legal Compliance: We may disclose your information as required by law to comply with legal obligations or to protect our rights and safety.
5. Security of Your Information
We implement robust security practices to protect your personal information:
- Data Encryption: Sensitive data, such as payment information, is encrypted during transactions to prevent unauthorized access.
- Access Controls: Access to your information is restricted to authorized personnel who need it to fulfill bookings or respond to your inquiries.
- Secure Storage: Your information is stored on secure servers, and we regularly review our security practices to ensure compliance with industry standards.
6. Data Retention
We retain your personal information only as long as necessary to fulfill our services and comply with legal requirements:
- Transactional and Booking Data: Maintained for a reasonable period following your last interaction with us to assist with potential follow-up services or inquiries.
- Marketing and Communication Data: If you consent to receive marketing communications, we will retain your information until you choose to opt out or request deletion.
Following these retention periods, we securely delete your data from our systems.
7. Your Rights and Choices
We respect your rights regarding your personal information. Depending on your location, you may have the right to:
- Access Your Information: Request a copy of the personal information we have on record for you.
- Request Corrections: Update any inaccurate or outdated information.
- Delete Your Data: Request deletion of your information from our records, subject to certain legal or contractual obligations.
- Manage Communication Preferences: Opt out of marketing messages or unsubscribe from SMS/text notifications at any time by following the opt-out instructions provided.
To exercise any of these rights or make a request, please contact us at caballeros[at]caballerosvacations.com.
8. Third-Party Links
Our website may include links to third-party sites. Caballeros Vacations is not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies independently.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date indicated. We recommend reviewing this policy regularly to stay informed about how we protect and handle your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or need assistance managing your data, please contact us using the details in our footer.